Troubleshooting
What to check when a discount does not do what you set it up to do, and how the plugin works alongside Commerce’s own discounts.
Why isn’t my discount applying?#
Work down this list.
The variant is not promotable. The plugin skips variants with Commerce’s Promotable switch off. The excluded variants page lists every variant in that state.
A discount above it stopped processing. The plugin evaluates discounts top down. When a discount with Stop Processing Further Discounts on applies, the plugin skips every discount below it. Check the order on Advanced Discounts -> Discounts, and either drag this discount higher or turn that switch off on the one above.
The discount or the group is off. The plugin skips a disabled discount, and a disabled group inside an enabled discount. A disabled group shows a gray dot on its bar. See group controls.
The coupon is not on the cart, or it is used up. A discount with Require Coupon Code on does not apply until the customer enters one of its codes. A code whose uses equal its Max Uses stops working. See coupon codes.
The conditions do not match. Global Cart Conditions gate the whole discount; each group’s Cart Conditions gate that group. Check the Date Range: To is inclusive. See cart conditions.
The totals are lower than the cart looks. Conditions test totals without non-promotable variants, so a cart can show more on screen than it counts for. Quantity conditions and Buy X, Get Y triggers skip those units too. See excluded variants.
The action names products that are not in the cart. A Line Items action set to Selected line items only discounts the products picked there. Same line items as cart conditions follows the group’s conditions instead. See cart actions.
The discount type is no longer registered. If a discount was saved with a type from a module that has since been removed, the discount is missing from the index and does not apply to orders. The log names the missing handle. See adding a discount type.
How this works alongside Commerce’s own discounts#
The plugin evaluates every order, and Commerce’s own discounts still apply. A Commerce discount and an Advanced Discounts discount can come off the same line.
Stop Processing Further Discounts only stops this plugin’s discounts. Commerce’s own discounts still apply.
Both write adjustments of type discount. Only this plugin’s adjustments have advancedDiscountId in their snapshot, which is how a template tells them apart. See reading discounts on the order.
Coupon codes are separate sets. See coupon codes.
Tax Basis applies to this plugin’s discounts. It sets whether tax is worked out before or after they come off. See the configuration reference.