Customer pickup

Let a customer collect an order instead of having it shipped. The store location becomes one of the shipping address choices, so a pickup order is a normal order shipped to your own address.

Turn it on at Checkout -> Features -> Offer pickup at the store location. The choice is named by Pickup label, which shows “Customer pickup” when blank.

What the customer sees#

Both checkout layouts list the choice after the saved addresses and the new address form, showing the store location beneath the label. Choosing it hides the address form. A guest sees the choice too, next to the new address form.

The “same as shipping address” billing choice is not offered on a pickup order, since the store location is nobody’s billing address. The customer picks or enters a billing address instead.

Where the address comes from#

The choice shows the address at Commerce -> Store Management -> General -> Store location. It stays hidden until that address has a street.

The order’s shipping address is a copy of that location, named for the customer when their name is known and for the pickup label otherwise. Switching back to a saved or new address replaces the copy.

Pricing pickup#

Pickup is priced like anything else: with a shipping method. Make a shipping zone matching the store location’s postal code and give a free shipping method a rule for that zone, so it matches orders shipped to the store’s postal code.

A rate plugin quotes carriers for the store location like any other address. Leaving those off a pickup order takes a little code; see detecting a pickup order.